Shipping Information

DELIVERY TERMS

Orders are prepared from readily available stock; they are sent immediately upon reception of the full payment into Kykullo’s account. The shipping information (AWB) will be send to you by Kykullo, so you can track your order.Following credit authorization and verification, you will receive your order within 5-7 business days.  This is an estimate.  This does not include weekends or holidays.

SHIPPING

We use International express courier services to deliver to all countries.
Courier does not accept addresses stated as P.O. Box; please state a street delivery address. Free shipping worldwide and is the sole responsibility of Shipper, following its own terms and conditions. In case of problem or delay, please contact the Courier directly, as per the indication we supply upon delivery.
If you are not at the indicated address at the time of delivery, the courier will attempt to deliver the package three more times, leaving a card with instructions on each occasion.

Kykullo is not responsible for any matter regarding the custom policies or administrative fees and duties that may apply in customer country. We will be happy to assist you if you have any questions about this matter

We ship worldwide except to Japan.
Please purchase directly via kykullo.jp

TRACKING

Use the shipping information, Airway Bill with the Tracking number sent to you by Kykullo to track the status of your shipment.

CONDITION OF RECEPTION

Products are guaranteed original and genuine. The invoice is the certificate of guarantee. Courier is responsible of delivering goods in the same quantity and state as per their pick-up. Upon reception, you are responsible of checking your parcel, and the integrity of the Kykullo seal; any discrepancy such as damage or loss, should be escalated, and claimed directly to the courier. Any events, whatever they are, which evade Kykullo’s willpower (force majeure, strike, administrative decision, shipping problem, etc.) and which may affect the execution of the delivery, cannot be used against Kykullo as a matter of cancellation of the order, neither can give you the right to claim for damage and interests.

DOCUMENTS

We supply a commercial invoice only. We will not be held responsible to supply any additional document.